Common questions

We bill PPO dental plans and file the claim for you. Whether we are in network depends on your plan, so call us before you book and we'll tell you. Our How fees work page explains each kind of coverage.

You pay the fee for your visit, and we give you a written estimate in advance, at scheduling or on request. Financing is offered by third-party lenders. Approval and terms are set by the lender.

Call us and we'll tell you plainly, before you book, whether we take your plan.

We numb the area before we start, and you can raise a hand for a break at any point. Many people feel pressure rather than pain. Tell us what you feel and we'll adjust.

Your dentist decides, based on your health and history. Many patients come every six months and some need a different schedule. We'll agree one with you.

A cleaning below the gumline that your dentist recommends after measuring your gums. It can take more than one visit, and we explain why before we start.

We see children and teens as well as adults. Tell us your child's age when you call and we'll describe what a first visit looks like.

Call us and we'll tell you what we can do today. Trouble breathing or swallowing, bleeding that won't stop, or swelling that spreads to your face or neck needs emergency care: call 911.

We offer local numbing and nitrous oxide, given by your dentist with a trained team member in the room. We can't promise you won't feel anything. If you need deeper sedation, we refer you.

Yes. After your exam your dentist lists the treatment, the visits it takes and what it will cost, and our front desk goes through your benefits with you. Ask for it in writing at any time.

Tell us your preferred language when you book and we'll match you with a team member who speaks it if we can.

Call or message us as early as you can and we'll move you to another time. Ask about our cancellation policy when you book.